Online shopping can be easy, convenient, and cheap.
It can also be very frustrating.
Frustrating when the order takes much longer to arrive than promised. Frustrating when the courier service does not inform you of the time they are delivering such that if there is no one around during delivery, you have to wait longer to get your goods. Frustrating when the company managing your order decides to impose silly charges on your order.
I placed a few orders with the ST701 spree service during the end of April and early May. Sad to say, I've been very disappointed with the service. On one occasion, I had placed orders for three items separately under the same spree box. I did not expect any complications since by virtue of the system, they would know the orders are placed by the same person, and it was the SAME box. Imagine my unpleasant surprise when I received emails for separate charges for the three items! Apparently, as the orders are separate, they were treated as orders by different people and hence, packaged as such. An email to the company in charge, comGateway, confirmed the matter. What a dumb decision! Why would I want to package my orders separately and pay extra charges for that? The company did not email me to check if I would like to have the items packaged separately, and there was also no mention of them providing such 'nice' packaging service on their website. It's the equivalent of a restaurant providing one napkin for each course of a three course meal and charging you for each napkin, without telling you they will do so, and without checking if you would like to have this service.
It did not help that I was already unhappy with the ridiculous amount of time they took to deliver my orders. According to the website, 7 to 11 business days is all they require to deliver your goods. My foot! Out of three sprees I participated in, their fastest delivery took 19 business days. My order under my first spree has not reached my over 25 business days! Although they stated on their website that the delivery time is not guaranteed, I still find it unbelievable that they can be so far off their target. Furthermore, after my email enquiry, I was promised my first order (the one above which is still missing after business days, and according to them, was initially misplaced) would reach by the end of LAST week. Well, I'm still waiting.
I've never had such a memorable shopping experience.
Yes, I am Back
16 years ago
5 comments:
Good for you!
Bad online of offline service makes me go ballistic!
hi.. yours is by sea or air?
i did online spree from some other website and waited for almost a month to get my stuff.
Probably cos we are paying lower price for it, and that's why we need to wait for a long time.
It comes by air. The issue here is not whether I have to wait long for it. The important thing to note is that it was stated on the website that it would take around 7-11 working days for the order to reach. Although they also mentioned that this is not guaranteed, I do not think anyone would expect it to take more than twice of what was stated!
Oh by the way, I've yet to receive my first order. It's now more than 27 working days since I placed my order. I'm still waiting...
oh no, that is not good at all. i just did a spree at st701, hope that by some miracle my stuff would arrive on time.
Comgateway.com is sucks. If they can't add name they should write in they F&Q. My brother use my account. After package in account they closed my account.
And i contact them via live chat. Costumer service "Ash" agree to shipped but must pay via paypal. Then after 2 days, the parcel hasn't shipped and no information anything. They want shipped back to merchant, ok no problem i said it was friday 23 april 2010. Then 27 april 2010 thuesday i contact them again and asking about tracking number and this time i chat with costumer service andrea.
He said the parcel has shipped back since 20 april 2010. What the f**k so they shipped back and never told me before i askung shipped back? I said ok no problem. And i want tracking number and i want ask the merchant sent to another address but in that day andrea can't give me tracking number because the shipping currier USPS close on tuesday (do you believe usps close) since 20 april until 27 april don't have tracking?
And andrea said tommorow will email me the tracking number. But until today 1 may i never recieved any email from them. My item CAMERA Canon Eos 50D. After i searching2 on google there some people had this problem like this with this COMGATEWAY SCAM singapore drop ship.
If your parcel is cheap, they will let your parcel shipped. If expensive, they want your parcel.
Post a Comment